TERMS OF PAYMENT, SHIPPING
TERMS OF PAYMENT, SHIPPING
Renata Kirillova brand is located in Dubai, but we work with clients from other countries. Ready-made products are delivered by mail in accordance with the postal tariffs of your country. Terms of cooperation may vary depending on the customer’s place of residence.
Payment Methods
We work both with legal entities and individuals.

After application or order you will be contacted by our manager to discuss order details. Also, you will receive an email or a message with our details and QR — code that can be used to quickly and easily pay for the order.
After payment, you will get a receipt.
We can also send you an invoice.

Cash payment is possible in our office or boutique.
Showroom
Dubai, Meadows 8, Villa 9
Studio
Al Qouz, 3 Eiffel accommodation 3 office 312
Address
Return
Return of goods of proper quality is possible, if its appearance and consumer properties are preserved, as well as a document confirming the fact and conditions of purchase of the specified goods.

The absence of a document confirming the fact and conditions of purchase does not deprive the consumer of the right to refer to other evidence of the purchase of goods from the seller.

If the consumer rejects the goods, the seller must return the amount of money paid by the consumer under the contract, except for the seller’s expenses for the delivery of returned goods, no later than ten days from the day the consumer makes the relevant demand.
*The consumer is not entitled to refuse goods of proper quality, which have individual specific properties, if the product can only be used by the client who purchases it (note: if the product is custom made).
Mail
renata.kirillova@my.com
Telephone
+971 52 243 5784
Contacts
Contact the store with any questions, and also about an exchange or return of the goods
You can pick up your order yourself from our atelier
Dubai Meadows 8, Villa 9.
Ways to receive your order. delivery
Self pick-up
Courier delivery
Express delivery in Dubai by a courier delivery service. The cost is calculated individually.
You can find out the exact cost and terms of delivery when you place your order
International shipping options:
International shipping is a fast method of delivery by air.
The shipping costs depend on the weight of the parcel. You will see the exact amount as soon as you choose a convenient option and enter the address.

Your country’s customs office may ask you to pay additional taxes and duties and provide personal identification documents. Check with the customs department for more details in advance.
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